Fees and Insurance
Insurance
Most Therapy Owls' licensed therapists accept:
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- Aetna
- Aetna Better Health Medicaid/Coventry Health Care of Virginia
- Anthem Blue Cross Blue Shield
- Anthem Healthkeepers Plus Medicaid
- Cigna/Evernorth
- Humana Healthy Horizons Medicaid
- Medicare
- Optum/United Healthcare
- Sentara Health Plans Medicaid/Optima Medicaid
- Sentara/Optima
- Tricare Out-Of-Network
- Veterans Affairs Community Care Network (VACCN)
- *Self-Pay clients
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Residents in Counseling accept:
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- Aetna
- Aetna Better Health Medicaid/Coventry Health Care of Virginia
- Anthem Healthkeepers Plus Medicaid
- Cigna/Evernorth
- Humana Healthy Horizons Medicaid
- Medicare
- Optum/United Healthcare
- Sentara/Optima
- Sentara Health Plans Medicaid/Optima Medicaid
- *Self-Pay clients at a reduced rate
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*We accept Self-Pay clients who are out-of-network or who do not wish to use their insurance plans. For out-of-network, your services may be covered in full or in-part depending on your current health insurance provider or employee benefit plan. Please get in touch with your insurance provider to verify how your plan compensates you for psychotherapy/counseling services. Our superbills provide all the information required for insurance reimbursement for our services. Each superbill should be submitted by you to your insurance company.
*We do not accept Molina Medicaid at this time.
Self-Pay Fees for Licensed Therapists
Sliding scale is based on combined family income:
$150-$175 per 50-minute session
$200-$250 per 80-minute session
$250 intake session
$25 per group session
Self-Pay Fees for Residents in Counseling
$100 per 50-minute session
$150 per 80-minute session
$150 intake session
Additional Fees
Documentation Fee $50 per 30 minutes
Therapy Owls charges $50 for every 30 minutes a therapist needs to write a requested letter or complete documentation on your behalf. Documentation includes but is not limited to: ESA letters, special accommodation letters, return to work letters, FMLA forms, disability forms, legal documents, proof of treatment letters, and other report writing. These requests are not covered by insurance and are billed to your credit card on file. You must be a current counseling client to request this service.
Clients are billed for consultation services more than 10 minutes. Examples include phone/video calls, family calls or meetings, and consulting with other professionals. Insurance may pay for all or part of this service.
Initial consultations are free for new clients.
Payment
Therapy Owls accepts all major credit cards, cash, and Zelle payments.
All clients are required to have a credit card on file.
Your co-payments, self-pay fees, deductibles, and missed session fees are automatically billed to your credit card unless prior arrangements have been made to pay by cash, check, or Zelle.
Cancellation Policy
The time of your scheduled appointment is reserved for you. If you cannot attend a session, please make sure you cancel at least One Business Day beforehand, or you will be charged $100-$175, depending on your therapist's self-pay rate. This fee is strictly enforced and applies to late cancellations, missed appointments, and rescheduling requests made the day of your scheduled appointment
Business days are Monday to Friday. Saturdays and Sundays are NOT considered business days. Monday cancellations should be made by Friday the week before. We appreciate more than one (1) Business Day notice when possible. Frequent cancellations and/or missed appointments (2 or more in 6 months) may result in the termination of treatment.
The only exception to this cancellation policy is in the event of a serious emergency. We offer one grace for these purposes every six months. Work issues and illnesses are unfortunate but do not constitute emergencies. Some examples of serious emergencies are car accidents and deaths in the family the day of your session. This cancellation policy also applies even if missing the appointment was an unintentional act. In the event of prohibitive weather or illness, we can conduct the session on the phone or via telehealth.
Good Faith Estimate for Self-Pay Clients
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. The Good Faith Estimate is provided with your initial documentation requirements and below for download.
Any Other Questions
Please contact Therapy Owls for any additional questions you may have. We look forward to hearing from you!