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Fees and Insurance

Insurance

Therapy Owls' licensed therapists accept:

    • Aetna
    • Aetna Better Health
    • Anthem Blue Cross Blue Shield
    • Anthem Healthkeepers Plus
    • Cigna/Evernorth
    • Optum/United Healthcare
    • Sentara Health Plans Medicaid/Optima Medicaid
    • Sentara/Optima
    • Tricare Out-Of-Network
    • United HealthCare
    • Veterans Affairs Community Care Network
    • *Self-Pay clients

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Residents in Counseling accept:

    • Aetna Commercial
    • Aetna Better Health
    • Anthem Healthkeepers Plus
    • Cigna/Evernorth
    • Sentara/Optima
    • Sentara Health Plans Medicaid/Optima Medicaid
    • *Self-pay clients at a reduced rate

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*We accept Self-Pay clients who are out-of-network or who do not wish to use their insurance plans. For out-of-network, your services may be covered in full or in-part depending on your current health insurance provider or employee benefit plan. Please get in touch with your insurance provider to verify how your plan compensates you for psychotherapy/counseling services. Our superbills provide all the information required for insurance reimbursement for our services. Each superbill should be submitted by you to your insurance company.

 

Self-Pay Fees for Licensed Therapists

Sliding scale is based on combined family income:

$135-$175 per 50-minute session

$190-$250 per 80-minute session

$250 intake session

$25 per group session

Self-Pay Fees for Residents in Counseling

$100 per 50-minute session

$150 per 80-minute session

$150 intake session

Additional Fees

Documentation Fee $45 per 30 minutes

Therapy Owls charges $45 for every 30 minutes a therapist needs to write a requested letter or complete documentation on your behalf. Documentation includes but is not limited to: ESA letters, special accommodation letters, return to work letters, FMLA forms, disability forms, legal documents, proof of treatment letters, and other report writing. These requests are not covered by insurance and are billed to your credit card on file. You must be a current counseling client to request this service.

Clients are billed for consultation services more than 10 minutes. Examples include phone/video calls, family calls or meetings, and consulting with other professionals. Insurance may pay for all or part of this service.

Initial consultations are free for new clients.

Payment

Therapy Owls accepts all major credit cards, cash, and Zelle payments.

All clients are required to have a credit card on file.

Your co-payments, self-pay fees, deductibles, and missed session fees are automatically billed to your credit card unless prior arrangements have been made to pay by cash, check, or Zelle.

Cancellation Policy

The time of your scheduled appointment is reserved for you. If you cannot attend a session, please make sure you cancel at least One Business Day beforehand, or you will be charged $100 for the first late cancellation, missed appointment, or rescheduling request made the day of your scheduled appointment, and the full session fee of $135-$175 thereafter. Saturdays and Sundays are NOT considered business days. Monday cancellations should be made by Friday the week before. We appreciate more than 1 Business Day notice when possible. Frequent cancellations (3 or more in 6 months or 2 consecutive) and/or missed appointments may result in the termination of treatment.

The only exception to this cancellation policy is in the event of a serious emergency. We offer one grace for these purposes every six months. Work issues and illnesses are unfortunate but do not constitute emergencies. Some examples of serious emergencies are car accidents and deaths in the family. This cancellation policy also applies even if missing the appointment was an unintentional act. In the event of prohibitive weather or illness, we can conduct the session on the phone or via telehealth.

Any Other Questions

Please contact Therapy Owls for any additional questions you may have. We look forward to hearing from you!


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